Shipping Protection

Shipping Protection 1. What is Shipping Protection? To ensure your order arrives safely, VENUSTAS partners with Seel to offer Worry-Free Shipping Protection at checkout. This service covers your package against loss, damage, or significant delivery delay during transit. *(Note: Currently available for orders in the US and Canada.)* 2. What Does It Cover? Lost Package: Marked as "Delivered" but not received (stolen or misplaced). No tracking updates for over 30 days (Domestic) or 60 days (International). Damaged Item: Items received are broken, shattered, crushed, bent, or leaking, making them unusable. *(Cosmetic damage to outer boxes that does not affect the product is not covered).* Shipping Delay: Domestic: Package not delivered after 10 days from dispatch. International: Package not delivered after 30 days from dispatch. 3. How to File a Claim (3 Easy Steps) You can submit a claim request in less than 3 minutes: Access the Seel Resolution Center: Option A (Fastest) : Click the direct link in your Seel Policy Confirmation Email. Option B : Visit the Seel Resolution Center directly and enter your Email Address and Order ID. Select Your Issue & Upload Required Documents: For Damage: Upload clear photos of the outer shipping box and the damaged product. For Loss (Stolen/Missing Package): If marked as "Lost" by carrier, or no tracking updates for >30 days (Domestic) / >60 days (International): No additional proof required. If marked as "Delivered" but not received: Please check around your property or with your local mail hub first. If still unfound, one of the following may be requested: Police Report (detailing the stolen/missing package) Security Camera Footage (showing no delivery or package theft) Carrier Written Statement / Letter (confirming non-delivery or misdelivery) Written Notice from Property/Leasing Office (stating the package was not received) Note for First-Time Claims: For first-time missing package claims, Seel may approve your request without requiring supporting documentation, though documents remain mandatory for repeated claims. For Delay: No documents needed. Automatically calculated based on tracking updates. Choose Your Payout Method: PayPal / Venmo: Instant payout upon approval. Direct Deposit (US Bank / ACH): 1–3 business days. Virtual Visa Card (Tremendous): Instant electronic card. Tremendous : Offers payouts in the form of a virtual Visa card. 4. Processing Time & Payouts Review Time: Claims are typically evaluated and processed within 24 to 48 hours. Payout Amount: Based on damage evaluation, up to 100% of the purchased item value. 5. Frequently Asked Questions (FAQ) Q: Can I cancel the Shipping Protection? A: Yes! You can request to cancel and refund your Shipping Protection fee anytime before your order is fulfilled/shipped. Once the package has shipped, the protection fee is non-refundable. Q: What if Seel doesn't reply within 48 hours? A: If you haven't received an update from Seel within 48 hours after submitting your claim, please contact our support team at service@venustas.com with your Order ID, and we will escalate it for you immediately.