There's no item in your cart.
Join Venustas Heatwave Club and earn 0 points on this order now!
Please enter a valid code.
Subtotal
$0.00
Discount
-$0.00
TOTAL
$0.00
You're Saving $0.00
Shipping and Taxes calculated at checkout.
1. What is Shipping Protection?
To ensure your order arrives safely, VENUSTAS partners with Seel to offer Worry-Free Shipping Protection at checkout. This service covers your package against loss, damage, or significant delivery delay during transit.
*(Note: Currently available for orders in the US and Canada.)*
2. What Does It Cover?
Lost Package:
Marked as "Delivered" but not received (stolen or misplaced).
No tracking updates for over 30 days (Domestic) or 60 days (International).
Damaged Item:
Items received are broken, shattered, crushed, bent, or leaking, making them unusable.
*(Cosmetic damage to outer boxes that does not affect the product is not covered).*
Shipping Delay:
Domestic: Package not delivered after 10 days from dispatch.
International: Package not delivered after 30 days from dispatch.
3. How to File a Claim (3 Easy Steps)
You can submit a claim request in less than 3 minutes:
Access the Seel Resolution Center:
Option A (Fastest): Click the direct link in your Seel Policy Confirmation Email.
Option B: Visit the Seel Resolution Center directly and enter your Email Address and Order ID.
Select Your Issue & Upload Required Documents:
For Damage: Upload clear photos of the outer shipping box and the damaged product.
For Loss (Stolen/Missing Package):
- If marked as "Lost" by carrier, or no tracking updates for >30 days (Domestic) / >60 days (International): No additional proof required.
- If marked as "Delivered" but not received: Please check around your property or with your local mail hub first. If still unfound, one of the following may be requested:
- Police Report (detailing the stolen/missing package)
- Security Camera Footage (showing no delivery or package theft)
- Carrier Written Statement / Letter (confirming non-delivery or misdelivery)
- Written Notice from Property/Leasing Office (stating the package was not received)
Note for First-Time Claims: For first-time missing package claims, Seel may approve your request without requiring supporting documentation, though documents remain mandatory for repeated claims.
For Delay: No documents needed. Automatically calculated based on tracking updates.
Choose Your Payout Method:
PayPal / Venmo: Instant payout upon approval.
Direct Deposit (US Bank / ACH): 1–3 business days.
Virtual Visa Card (Tremendous): Instant electronic card.
Tremendous: Offers payouts in the form of a virtual Visa card.
4. Processing Time & Payouts
Review Time: Claims are typically evaluated and processed within 24 to 48 hours.
Payout Amount: Based on damage evaluation, up to 100% of the purchased item value.
5. Frequently Asked Questions (FAQ)
Q: Can I cancel the Shipping Protection?
A: Yes! You can request to cancel and refund your Shipping Protection fee anytime before your order is fulfilled/shipped. Once the package has shipped, the protection fee is non-refundable.
Q: What if Seel doesn't reply within 48 hours?
A: If you haven't received an update from Seel within 48 hours after submitting your claim, please contact our support team at service@venustas.com with your Order ID, and we will escalate it for you immediately.