Usually delivering within 5-7 business days. You can track your package here: https://venustas.aftership.com/

Yes, our heated jackets are safe. However, please ensure not to use the heating function until the vest is completely dry. Additionally, if you have a cardiac device, it is advisable to consult with your doctor or the pacemaker manufacturer before using a heated jackets.

Hand washable or machine washable. If machine washing, please use a laundry bag (not included) to prevent the washing machine from damaging the cable. Please dry naturally, do not use the dryer.

Yes, our heated jackets are TSA-friendly. Both the power bank and the heated jacket can be taken on the plane. However, please note that if you need to check in the heated jacket, remember to take out the power bank and carry it with you.

Yes, both our heated jackets and battery can be taken on the plane. Generally, you can use it's heating function on the plane. However, you should always follow the specific guidelines and requirements of the airline.

Collar & Back Heating--High: 6H，Medium: 12H, Low: 20H；
Chest & Pocket Heating--High: 4.5H，Medium: 9H, Low: 14H；
All Zones Heating--High: 3H，Medium: 6H, Low: 10H

Choosing the right size is easy! Simply refer to our size guide, which you can find on the product page. Measure your chest, waist, and hips, and match the measurements to the corresponding size on the chart. If you have any specific questions or need assistance, feel free to ask. We want to make sure you get the perfect fit!

To ensure better results and a longer service life of the heated jackets. Please use our special Venustas-6000 power bank.

To turn on,press and hold the power button for 3 seconds. The apparel will begin to preheat for 5minutes (blinking red LED). Then it will automatically adjust tomedium heat (white LED). To turn off, press and hold the power button for 3 seconds until LED turns off. Unplug the battery if not to be used for a long time.